Shipping policy

This Shipping Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms: https://www.buzzrack.com.au/policies/terms-of-service.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

All Orders Ship from Victoria

All online sales, including In-Store Pickups, are shipped from our warehouse in Victoria.

In-Store Pickup (Click and Collect)

Pickup hours depend on the store's opening hours, which may vary seasonally. You will receive an email notification once your order is ready for collection.

For Click and Collect orders, there are no shipping fees. Choose “Pickup” at checkout to take advantage of this option.

We offer Click and Collect from over 200 local stores across Australia, making it easy for you to find a nearby location. Simply enter your postcode at checkout, and the nearest Click and Collect dealers will be displayed, starting with the closest options.

Shipping Options

You can choose to ship directly to your location or pick up in-store at checkout.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery region. Simply enter your postcode in the shipping address to view the rate for your area.

All delivery times and dates are estimates only, and a tracking number will be provided once your order is dispatched.

Currently, we do not offer international shipping and only ship within Australia.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

In the event that your order arrives damaged, please email us as soon as possible at info@buzzrack.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to provide a satisfactory solution.

For further questions, don’t hesitate to contact us at info@buzzrack.com.au