Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders

When you place a pre-order, you’re purchasing a product that’s not yet in stock or soon to be available. We label items available for pre-order with "PRE-ORDER AVAILABLE" over the product image, and the "Add to Cart" button will display "Pre-Order" instead. A note will also appear in your order confirmation, notifying you of the pre-order status and allowing our team to prioritize and fulfil your order as soon as new stock arrives.

Pre-orders are paid in full at checkout and are fulfilled as soon as we receive new stock. Once your pre-order is ready to ship, we’ll send you shipping information.

You can cancel a pre-order order that has not yet been fulfilled. To request a cancellation, please contact us at info@buzzrack.com.au. If the order has been fulfilled, then you can't cancel the order, but you can request a refund. See our returns policy for more details on returns and refunds.

 
Subscriptions

 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Try before you buy

 
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.